If you've been looking for software to scale your customer support efforts through interactive guides and self-service support, you're probably familiar with Stonly. Stonly has made a name for itself by allowing businesses to create step-by-step guides, checklists, and walkthroughs to help users solve problems independently, thus enhancing the overall customer experience and reducing support tickets.

While Stonly is an excellent solution for companies aiming to offer self-serve options to their customers, it may not perfectly align with every organization's needs. Some may find its features too complex, while others might be in search of specific functionalities that Stonly overlooks. Additionally, Stonly’s pricing model may be prohibitive for some businesses.

So, what if Stonly isn’t quite hitting the mark for your business's unique requirements?

In this post, we’re going to take a look into the best Stonly alternatives for 2024, offering a range of solutions tailored to modern customer service needs. These alternatives have been chosen for their ease of use, cost-effectiveness, and ability to provide engaging, self-service knowledge bases that meet today's customer expectations.

When considering these alternatives, think about the following:

  • Are there particular features you're looking for that Stonly doesn’t offer?
  • What’s the scale of your customer service operations, and what kind of self-service support are you aiming to offer?
  • How does your budget compare with the pricing of these platforms?

Our handpicked selection is crafted to assist you through these questions, enabling you to identify a Stonly alternative that aligns with your service objectives and customer engagement strategy.

The Best Stonly Alternatives for 2024

Recognizing the areas where Stonly may not fully meet every organization's needs, let's explore the top alternatives.

1. Helpjuice

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Our software is specifically tailored to help businesses create, organize, and share knowledge. Our software is highly customizable, allowing businesses to tailor any knowledge base they create with our software to their specific branding and operational needs. 

Additionally, our user-friendly interface streamlines the process of creating and updating knowledge content, making it accessible to users of all technical levels. Moreover, our powerful search functionality enhances user experience by enabling quick and efficient access to relevant information. 

These features, combined with robust content management tools and analytics, make Helpjuice an optimal choice for organizations focused on centralized, efficient knowledge management.

Key Features:

  • Advanced Customization: We offer the ability to customize our knowledge bases to fit with your brand’s aesthetics, ensuring consistent brand representation.
  • Intuitive User Interface: We've designed our platform with ease of use in mind so as to make our software frustration-free for content creators and end-users. 
  • Efficient Content Management: Our software comes with a WYSIWYG as well as markdown editor to make creating, modifying, and structuring content easy.
  • Powerful Search Functionality: We provide sophisticated search functionality that lets users find the exact content they need.
  • Analytics and Reporting: Our analytics delivers valuable insights into user engagement with the articles created with our knowledge base, allowing you to evaluate the impact of your content and find opportunities for improvement.

2. Zendesk

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Zendesk is a knowledge management and customer support solution known for its seamless integration with Zendesk's customer service software. It offers a comprehensive suite of tools for creating and managing effective self-service knowledge bases and support platforms.

Key Features:

  • Robust Integration with Zendesk Support: It offers seamless integration with Zendesk Support, creating a unified platform for customer queries and knowledge management.
  • AI-Powered Self-Service: Leveraging AI, Zendesk provides smart self-service options, improving user experience and efficiency.
  • Content Creation and Management: Offers tools for creating, organizing, and optimizing knowledge base content, ensuring that information is always up-to-date and relevant.
  • Advanced Search Functionality: Features a powerful search tool that helps customers quickly find the information they need.
  • Customization and Branding: Allows customization of the knowledge base to align with brand identity, although it may not be as extensive as some other platforms like Helpjuice.

3. Freshdesk

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Freshdesk is a versatile customer support software that includes a robust knowledge management system. It's designed to streamline customer service processes and enhance the efficiency of support teams.

Key Features:

  • Multi-Channel Support: Freshdesk excels in offering support across various channels like email, chat, phone, and social media.
  • Intuitive Knowledge Base: The platform provides tools for creating and managing an easy-to-use knowledge base that helps reduce ticket volume.
  • Automation and Ticketing: Features robust ticketing and automation capabilities, streamlining the process of handling customer inquiries.
  • Analytics and Reporting: Offers detailed analytics and reporting tools, helping businesses track and improve their support performance.
  • Customization: While offering some degree of customization, it may not be as extensive as platforms dedicated solely to knowledge base management.

4. Zoho Desk

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Zoho Desk is a cloud-based customer service software known for its comprehensive support tools and integration with the broader Zoho ecosystem. It's designed to enhance customer service efficiency and streamline communication.

Key Features:

  • Multi-Channel Support: Offers strong multi-channel support capabilities, integrating email, social media, live chat, and phone.
  • AI-Powered Assistance: Features AI tools like Zia, which provide automated responses and support ticket analysis.
  • Extensive Customization: Allows significant customization in terms of workflows, ticket management, and interface design.
  • Robust Integration: Integrates well with other Zoho products and various third-party applications.
  • Advanced Reporting and Analytics: Provides comprehensive reporting tools for detailed insights into support operations and customer satisfaction.

5. Intercom

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Intercom is a customer communication platform known for its conversational approach. It combines the functionalities of customer support, marketing, and sales to facilitate real-time chat and messaging-based interactions.

Key Features:

  • Real-Time Messaging: Focuses on real-time customer interaction through chat and messaging, enhancing immediate engagement.
  • Customizable Chatbots: Offers powerful chatbot functionalities that can be customized for automated customer support and lead generation.
  • Integration Capabilities: Provides strong integration options with other tools and platforms, enhancing its utility in a diverse tech ecosystem.
  • User Segmentation and Targeting: Advanced tools for user segmentation and targeted communication, useful for personalized marketing and support.
  • Analytics and Reporting: Detailed analytics and reporting tools to track customer interactions and measure the effectiveness of communication strategies.

6. Guru

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Guru is a collaborative knowledge management tool designed to centralize company information and make it easily accessible for team members. It focuses on providing real-time knowledge and collaborative features to streamline information flow within organizations.

Key Features:

  • Real-Time Collaboration: Enables teams to collaborate on documents in real-time, ensuring information is always current and accurate. 
  • AI Suggest Feature: Utilizes AI to suggest relevant information and resources based on the context of work.
  • Browser Extension and Integrations: Offers a browser extension and integrations with popular tools, allowing quick access to information without leaving the workflow.
  • Verification Process: Includes a verification feature to ensure that the information shared is accurate and up-to-date.
  • Analytics: Provides analytics to track usage and identify knowledge gaps within the team.

7. ServiceNow Knowledge Management

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ServiceNow Knowledge Management is part of the ServiceNow platform, designed to streamline the flow and accessibility of information within organizations. It is particularly focused on IT services and enterprise-level knowledge management.

Key Features:

  • Integrated IT Service Management: Strongly integrated with IT service management, making it ideal for IT-focused organizations.
  • Knowledge Base Creation and Management: Provides tools for creating and managing a comprehensive knowledge base.
  • Workflow Automation: Includes features for automating knowledge management workflows, improving efficiency.
  • Analytics and Reporting: Offers analytics to track usage and effectiveness of the knowledge content.
  • Customization and Scalability: Customizable and scalable to suit the needs of large enterprises.

Conclusion

To sum up, while Stonly has established itself as a robust tool for interactive guides and customer support, the diverse needs of businesses mean that exploring alternatives is essential. Each alternative, from Helpjuice's deep customization to ServiceNow's IT-focused knowledge management, offers unique features. Organizations must consider factors like ease of use, customization, integration capabilities, and pricing to find the right fit. 

Ultimately, the choice depends on specific business requirements, industry demands, and the desired balance between customer support efficiency and knowledge management effectiveness. This exploration highlights the wealth of options available, ensuring that you can make an informed decision to enhance your organization's customer service and knowledge dissemination strategies.

We welcome you to explore the capabilities of Helpjuice for your business with a 14-day free trial and see how it enhances your knowledge management and customer support.