If you’ve been looking for a tool to help you manage customer inquiries and service requests for any period of time, you’ve probably heard of Zendesk. 

Zendesk’s suite provides an all-in-one solution for organizations needing a customer relationship management tool, help desk software, online knowledge management, team collaboration, and more. 

In terms of robustness, Zendesk is at the head of its class.

However, while Zendesk may be a great fit for some companies, it's not for everyone. For example, the software’s robustness and advanced functionality can actually be a turnoff for organizations with limited time and resources on hand. For startup companies operating on a budget, Zendesk might simply be too much for them to handle for the time being, while larger companies may end up paying more than they need to for features they don't use.

Going along with this, many users report that Zendesk seems to have already “done it all” in terms of features and functionality. According to one Capterra review from earlier this year, "Zendesk seems to have done all of its innovation years ago as the product has achieved a plateau of functionality of features."   

So, if you're considering Zendesk alternatives, what are your options? 

In this post, we'll take a look at some of the best alternatives to Zendesk in 2024, catering to a range of needs and budgets. We consider tools that are more affordable, offer specific features that may be absent in Zendesk, or are simply more user-friendly. Whether you're a startup or an enterprise-level organization, we've got you covered.

As you consider these alternatives, ask yourself:

  • What specific features do you need that Zendesk doesn’t offer?
  • How many customers are you servicing, and what is the volume of your service requests?
  • What is your budget, and how does it align with the pricing structures of these alternatives?
  • Are you looking for a solution that offers something not isn't related to ticket handling, such as a superior standalone knowledge base or chatbot software?
  • How important is ease of use and user-friendliness for your team and your customers?
  • Do you require a system with advanced customization and scalability options for future growth?

Our list aims to help you navigate these questions, ensuring you find a Zendesk alternative that fits your unique business needs.

The 14 Best-Rated Zendesk Alternatives & Competitors in 2024

The top Zendesk alternatives and competitors

Knowing that Zendesk isn’t the best tool for every company out there, we’ve put together the following list of the best available Zendesk competitors and alternatives:

  1. Helpjuice
  2. Help Scout
  3. Freshdesk
  4. HubSpot Service Hub
  5. Intercom
  6. LiveAgent
  7. HappyFox
  8. Groove
  9. AzureDesk
  10. Zoho Desk
  11. Gorgias
  12. Front
  13. Hiver
  14. Sugar Serve

Throughout this handy guide, we’ll explain:

  • The features and functions of each specific tool
  • What each tool does well
  • Where each tool shows room for improvement

Without further ado, let’s dive into the 14 best competitors to Zendesk's popular help desk software.

1. Helpjuice

Best Zendesk alternative for companies focusing on a customizable knowledge base, ideal for companies prioritizing self-service over ticket handling.

Screenshot of Helpjuice's knowledge base software

Of course we’re going to have our knowledge base software a the top of the list. It’d be silly not to, no?

Anyway, Helpjuice focuses specifically on enabling users to create a fully-customizable knowledge base to be used by both internal employees and their customers. Such customization allows users to tailor the look and feel of both their customer-facing knowledge base as well as their internal knowledge base to that of their brand.

As far as functionality goes, Helpjuice allows for simultaneous internal editing of knowledge base articles – meaning multiple agents can collaborate remotely to make improvements to a single document at a single time.

Additionally, agents can tag and categorize documents as appropriate, allowing their customers to easily find the answers they’re looking for. Customers can find these answers by either browsing the knowledge base manually or by using Helpjuice’s intelligent search capabilities.

Helpjuice also provides in-depth reports and analytics regarding customer inquiries, in turn allowing users to focus on developing content and documentation to provide more valuable information to their customers.

As for what Helpjuice’s customers like best about the software, there are a few key aspects to point out:

  • Helpjuice’s UI is intuitive, user-friendly, and customizable. Agilent CrossLab’s Bas van der Brugge explains, “Helpjuice does exactly what we need in the way we want to do it.”
  • As mentioned, Helpjuice’s users appreciate the data the tool provides over time. Steele Ferguson of Guidestone says Helpjuice has helped the organization “learn more about how our customers search for things.”
  • Helpjuice’s support is laser-focused on getting their users where they want to be. Here’s Van der Brugge once more: “Support is terrific. We haven’t had (many) issues, but the team is amazing in responding whenever we reach out.”

If you're looking for a Zendesk alternative, you're probably aware that there are many other help desk software solutions out there. But how do you choose the right one for your business? As the Director of IT at Bob Barker Company, I was looking for a comprehensive solution for knowledge management that was affordable and offered a great feature set.

After evaluating Zendesk, Zoho Desk, and Stonly, I found that Helpjuice was the best fit. With its easy-to-use interface, customizable branding, and robust reporting and analytics, it has exceeded our expectations and helped us achieve our goals of improving self-reliant decision-making, preserving knowledge, and creating a Service Knowledge Management System (SKMS).

Helpjuice's import feature made it easy for us to move our knowledge base from our legacy system, and the ability to integrate with our existing ecosystem was valuable and easy to complete.

Since implementing Helpjuice, we've seen a 20% reduction in support costs and a 20% decrease in the number of cases we receive each month. I highly recommend Helpjuice to anyone looking for a structured knowledge management system."

-- Dan Callari, Director of IT, Bob Barker Company

Do you want to receive 50% less support emails while having more happy customers? Sign up for a 14-day free trial to see how Helpjuice can help your business' customer support team.

2. Help Scout

Best Zendesk alternative for growing businesses looking for a simple and powerful help desk solution at an affordable price.

Screenshot of Zendesk alternative Help Scout's customer support software


Help Scout, a help desk ticketing system and customer service software solution, is one of the more popular Zendesk alternatives since it provides a variety of services to its users.

First and foremost, Help Scout focuses on being about “customers, not tickets.” In other words, Help Scout is all about authentic customer communication, moving away from the traditional ticketing system by allowing a company’s customers to communicate with the support team authentically and organically via email. While messages are logged as tickets internally, the customer is never left feeling like “just a number.”

Help Scout also makes it easy for organizations to track engagements with specific customers from the moment an internal ticket is open to the moment the issue is resolved. This allows all internal teams to remain on the same page when working through a specific customer’s problem.

Finally, Help Scout enables companies to create customer-facing self-service portals. These portals can include knowledge bases and other such content to help customers find the answers they’re looking for without needing to contact customer support.


  • Standard: $25 per user, per month
  • Plus: $50 per user, per month
  • Pro: Must sign an annual contract ($780 per user) which comes out to $65 per user, per month
  • Additional info: Discount on annual plans. 15-day free trial offered with no CC required. To learn more about their pricing and features, click here.

Final Verdict: Help Scout is a solid alternative to Zendesk for small to mid-sized teams looking for a cost-effective ticketing system  with robust automation capabilities. While Help Scout lacks some of the customization options of other platforms, its user-friendly interface and excellent customer support make it a strong contender in the help desk software market. However, larger teams may find some of the reporting features lacking and the lack of native phone support may be a deal-breaker for some businesses.

3. Freshdesk

Best Zendesk competitor for businesses looking for an intuitive and scalable customer support solution.

Screenshot of Freshdesk's help desk software which is a popular alternative to Zendesk


Freshdesk is a help desk solution that focuses on usability and affordability, while offering a range of features to streamline customer support. 

With Freshdesk, organizations can set up automations to handle specific customer inquiries as appropriate. This includes automatic delivery of help desk tickets to the correct department or agent, prioritization of inquiries based on severity, and escalation of urgent issues. Freshdesk also allows users to customize ticket fields and workflows to suit their specific needs and preferences.

Freshdesk also understands the importance of real-time updating of information and documentation. The software includes agent “collision detection,” ensuring that multiple agents don’t accidentally pick up and work on a single inquiry when only one person is needed. Additionally, information and documentation produced by either the customer or agent can easily be uploaded “on the fly” to Freshdesk’s knowledge base – meaning such content can continually be updated over time.

Additionally, Freshdesk enables agents to collaborate with other agents through features such as Team Huddle, Shared Inbox and Ownership, etc. to efficiently solve customer problems. Moreover, Freshdesk supports multi-channel communication management, allowing agents to interact with customers via email, phone, social media, live chat and WhatsApp.


  • Growth: $18 per agent, per month
  • Pro: $59 per agent, per month
  • Enterprise: $95 per agent, per month
  • Additional info: Free plan offered for up to 10 agents. Discount on annual plans. 21-day free trial offered with no CC required. To learn more about their pricing and features, click here.

Final Verdict: Overall, Freshdesk is a strong alternative to Zendesk for small to medium-sized teams looking for an affordable and user-friendly help desk ticketing system. Its strong suit of automation capabilities, adept at handling customer inquiries efficiently includes automatic ticket routing, prioritization, and escalation, making it particularly valuable for managing high volumes of customer interactions.

However, some users may find the customization options to be limited, and there are occasional issues with redundant messaging and ticket management.

4. HubSpot Service Hub

Best Zendesk alternative for businesses looking for an all-in-one customer service solution with a powerful CRM, marketing automation, and sales tools.

HubSpot Service Hub is a great Zendesk alternatives for businesses looking to streamline the customer service process


Another cloud-based customer service ticketing system, HubSpot Service Hub aims to simplify processes related to managing customer queries and enhancing client engagement for all-sized businesses. Users can easily connect with their customers through live chat, conversational bots, one-to-one communication, canned responses, etc.

Due to its automated customer marketing emails and thorough CRM capabilities, HubSpot Service Hub allows businesses to constantly engage with customers via streamlined access to numerous case resolutions. As expected, it can be integrated with all relevant third-party applications.


  • Starter: $20 per month which includes 2 users. Each additional user is $10.
  • Professional: $500 per month which includes 5 users. Each additional user is $100.
  • Enterprise: Must sign an annual contract ($14,400 per year) which comes out to $1,200 per month and includes 10 users. Each additional user is $120.
  • Additional info: Free plan offered with limited features. Discount on annual plans. To learn more about their pricing and features, click here.

Final Verdict: HubSpot Service Hub is a great option for growing businesses looking for an all-in-one solution for their customer service needs. Its intuitive interface, automation, and reporting features make it easy to use and efficient. However, larger teams or those needing more advanced features may find the price point prohibitive, and some users may experience a learning curve with the more complex features. Overall, HubSpot Service Hub is a solid alternative to Zendesk that can help businesses build better customer relationships.

5. Intercom

Best Zendesk competitor for companies looking to build authentic relationships with their customers.

Screenshot of Intercom being used to help with customer support


Intercom’s customer messaging platform focuses on enabling organizations to build authentic relationships with their clients throughout every stage of the sales funnel.

With Intercom, users can provide multi channel support to their customers via live chat, email, and even in-app messaging and push notifications. This enables companies to reach out to the right people on the right platform, at exactly the right time.

Intercom also allows users to create customer-facing knowledge bases, as well. This allows clients to quickly and easily find the answers to both simple and more complex questions without needing to have a customer service rep step in. Of course, Intercom’s messaging services also make it easy for agents to provide assistance as necessary.

After a client’s issue has been resolved (or has not been resolved), Intercom provides the company with a report regarding the issue at hand. This allows organizations to revisit their knowledge base and make the appropriate changes to specific help documents.


  • Early stage start-up: For start-ups that qualify, $65 per month. To learn more and see if your business qualifies, click here.
  • Starter: Must sign an annual contract ( ) which comes out to $74 per month for 2 seats and includes up to 1000 people reached per month. Additional seats cost $19 per seat, per month (max 25) and for every 1,000 people you need to reach after your initial allotment, you'll end up paying $25 per 1,000 reach per month (limited to 50,000 people reached per month).
  • For most businesses: You'll need to contact them but pricing is based on the number of seats you need and how many people you reached using Outbound messaging per month.
  • Additional info: They offer a 14-day free trial of their Starter plan. To learn more about their pricing and features, click here.

Final Verdict: Overall, Intercom is a strong alternative to Zendesk for companies looking to build authentic relationships with their customers. Its multi-channel communication capabilities and in-depth knowledge base make it a powerful tool for providing efficient customer support. However, some users may find the pricing structure to be confusing, and the tool's reputation as a "jack of all trades" may not be ideal for organizations with very specific needs. 

6. LiveAgent

Best Zendesk alternative for businesses looking for an all-in-one solution for ticket intake and service provision.

LiveAgent is another popular alternative to Zendesk


LiveAgent is primarily a help desk software that focuses on helping organizations streamline the processes of ticket intake and service provision.

Of course, this goes a lot deeper than it sounds. Basically, LiveAgent provides an all-in-one solution for companies looking to build a call center, provide live chat via website and social media channels, and create a knowledge base for its customers to use at their convenience.

LiveAgent also gamifies the process of providing customer service, allowing agents to earn “badges” for completing certain customer-related tasks as needed. This enables organizations to identify top performers – and also to determine where extra training may be necessary for some.

Pricing (info on features for each plan can be found here):

  • Free
  • Small Business: $12 per agent, per month
  • Medium Business: $35 per agent, per month
  • Large Business: $59 per agent, per month
  • Enterprise: $85 per agent, per month

Final Verdict:  LiveAgent is a comprehensive and customizable help desk solution that can streamline ticket intake and service provision for organizations. With its multi-channel communication options, automated customer service options, and gamification features, LiveAgent provides a powerful all-in-one solution for managing customer inquiries and support tickets. While some users may experience glitches and issues with onboarding due to a lack of documentation, LiveAgent's responsive and knowledgeable customer support team can help organizations get up to speed quickly. Additionally, LiveAgent's customizable customer-facing portals make it easy for organizations to brand their channels and provide a streamlined customer experience. 

7. HappyFox

Best Zendesk alternative for organizations looking for an all-in-one help desk solution with real-time data collection.

Screenshot of HappyFox's ticketing system (top Zendesk alternative for company's looking for all-in-one solution for supporting customers)


Similarly to LiveAgent, HappyFox is an all-in-one solution for an organization’s help desk software needs.

With HappyFox, users can provide support to their clients via email, live chat, social media, and by phone. This enables support staff to reach customers where they want to be reached – making the entire process easier for everyone.

HappyFox also enables organizations to create a knowledge base, which integrates with the tool’s self-service functionality. Not only does HappyFox’s self-service portal provide information regarding the content of a customer’s inquiries, but it also allows them to check up on info regarding the logistics of their issue (e.g., ticket status, previous engagements, etc.).

Price (Discount offered on annual plans. For proactive agent collision as well as 24/7 email and chat support, you need to start with their Enterprise plan).

  • Mighty: $39 per agent, per month
  • Fantastic: $59 per agent, per month
  • Enterprise: $79 per agent, per month
  • Enterprise Plus: $99 per agent, per month
  • Additional info on features for each plan as well as pricing for unlimited agents can be found here.

Final Verdict: HappyFox is a strong alternative to Zendesk for organizations seeking an all-in-one help desk solution with real-time data collection. Its multi-channel communication options and streamlined ticketing and documentation system make it easy for organizations to manage customer inquiries and support tickets. Additionally, its self-service portal with knowledge base integration allows customers to access information and track ticket status on their own. While some users may find the lack of customizable features and reports to be a downside, HappyFox's helpful and knowledgeable customer support team can help organizations get the most out of the software. 

8. Groove

This Zendesk alternative is best for small businesses looking for a simple yet powerful help desk software with email-based support.

Groove is one of the best Zendesk alternatives


Groove is another Zendesk alternative that streamlines the process of collecting customer inquiries and providing support as needed.

With Groove, agents can provide customer service and support via email, Twitter, Facebook, live chat, phone, and even through text message. Groove also allows multiple agents to collaborate on a single support instance in real-time, via both customer-facing channels and private internal means.

Companies can also use Groove to create a knowledge base and customer portal, as well. On these platforms, organizations can present information via text and/or multimedia to help their clients quickly find the information they’re looking for.

Additionally, Groove allows users to create a support widget to be displayed on their website. This streamlines the process of engaging with the knowledge base in the first place, and also allows clients to open support tickets when absolutely necessary.


  • Starter: $25 per agent, per month
  • Plus: $50 per agent, per month
  • Pro: $80 per agent, per month
  • Additional info: Discount offered on annual plans. For premium integrations with software like SalesForce or Jira, you'll need their Plus plan at a minimum. All plans come with a 30-day free trial, with no CC required. To learn more about their pricing and features, click here.

Final Verdict: Groove is a great choice for small businesses that want a simple yet powerful help desk software that focuses on email-based support and knowledge management. It has a user-friendly interface, a shared inbox feature and a knowledge base feature that make it easy to provide fast and efficient customer service. However, if you need more advanced features such as automation rules, chatbots or multi-language support, you may want to look elsewhere. Groove is best suited for small teams that value simplicity over complexity.

9. AzureDesk

Best Zendesk alternative for customer support teams looking for a user-friendly way to provide streamlined customer support.

AzureDesk provides help desk software that serves as competition to Zendesk


AzureDesk is a cloud-based help desk and ticketing software designed for businesses of all sizes, focusing on delivering excellent customer service. The platform seamlessly converts emails into tickets as well as facilitates efficient ticket prioritization and categorization, allowing organizations to assign tickets to the most suitable agent. Additionally, agent collaboration is enhanced by attaching private messages to tickets, ensuring seamless communication and coordination within the team.

AzureDesk also offers customer support teams to create a knowledge base to help with enabling customers to find answers on their own. Integration with popular apps like JIRA and Slack further enhances its capabilities.  


  • Plus: $50 per user per month
  • Additional info: Discount offered on annual plans. 14-day free trial offered with no CC required. To learn more about their pricing and features, click here.

Final Verdict: AzureDesk's commitment to simplicity allows organizations to focus on providing exceptional customer service without getting overwhelmed by advanced features. However, businesses requiring more robust features or extensive customization and reporting capabilities may find AzureDesk lacking when compared to Zendesk.

10. Zoho Desk

Top Zendesk alternative for businesses looking to deliver top-notch customer support with efficiency and ease.

Zoho Desk is a great Zendesk alternative, particularly for small-to-medium sized businesses due to it's affordability


Similar to Zendesk, Zoho Desk is a universal customer support tool with great integration capabilities and excellent value for money. With a comprehensive range of features, it enables you to provide exceptional support to your customers across various channels. 

Zoho Desk makes ticket management a breeze for your customer support team by enabling the  tracking and handling of customer requests across channels, brands, products, departments, and more. Omnichannel support ensures accessibility via email, phone, live chat, social media, feedback widgets, web forms, and self-service portals.  

Leveraging AI-powered chatbots, Zoho Desk employs Zia, an intelligent assistant, to share relevant knowledge base solutions with customers and agents. Advanced ticket management features include work modes for prioritizing tickets based on urgency and response time, reply assistant for crafting contextual responses using FAQs, teams for agent collaboration, and workflows and automation to streamline processes. 

Customization options include creating custom rules, macros, blueprints, SLAs, escalations, and notifications to automate tasks and workflows. Additionally, Zoho Desk offers seamless integration with other Zoho products such as CRM, Cliq (unified communications platform), and Analytics (business intelligence tool), as well as compatibility with third-party apps.  


  • Standard: $20 per user, per month
  • Professional: $35 per user, per month
  • Enterprise: $50 per user, per month
  • Additional info: Discount offered on annual plans. All plans come with a 15-day free trial. To learn more about their pricing and features, click here.

Final Verdict:  Zoho Desk is a great and more affordable solution for both small and big teams than Zendesk. With its multiple support channels, you can use different communication methods and make the most of each. However, Zoho Desk has a lot of options that can make it overwhelming and confusing, especially for new users. Because of having too many options in Zoho Desk, many new users claim to be very confused and overwhelmed when working in the tool. Overall, Zoho Desk is a solid choice for small to mid-sized businesses looking for a cost-effective Zendesk alternative with a variety of features to support their customer service needs.

11. Gorgias

Best alternative to Zendesk for e-commerce businesses looking to streamline their customer service and support capabilities.

Gorgias is an extremely popular Zendesk alternative for eCommerce businesses


One of the more unique Zendesk alternatives on this list as Gorgias' customer support software aims to support ecommerce businesses. As an easy and carefully-thought solution, Gorgias offers its users a few unique features. That said, Gorgias is not a well-rounded tool like Zendesk, and if not within their narrowed target audience, it might not be the right fit for your business needs.  

Gorgias offers social media sentiment analysis, something many other competitors do not have as their feature. With the help of artificial intelligence, their engine will scan the page looking for positive and negative comments about your products or services. That helps companies resolve a negative comment right away or upsell to a satisfied customer.

Because Gorgias integrates with popular ecommerce platforms like Shopify, Magento, and BigCommerce, it's a snap to view customer orders, subscriptions, loyalty points, reviews, and more directly from the Gorgias dashboard. You can also trigger actions like refunding, canceling, or duplicating orders with a click


  • Starter: $10 per month for 50 tickets per month
  • Basic: $60 per month for 300 tickets per month
  • Pro: $360 per month for 2,000 tickets per month
  • Advanced: $900 per month for 5,00 tickets per month
  • Enterprise: Need to contact for custom ticket volume
  • Additional info: Discount offered on annual plans. Free trial offered. To learn more about their pricing and features, click here.

Final Verdict:  Gorgias is a great alternative to Zendesk for e-commerce businesses that are looking for a helpdesk software that is built for their industry. The platform's AI capabilities can save time and improve response speed for common customer inquiries, while its advanced reporting and automatic tagging help businesses track customer issues and identify areas for improvement. Additionally, Gorgias provides a long and growing list of integrations with all apps an e-commerce business would need, such as Shopify, Shopify Plus, Big Commerce, Magento, Instagram, Facebook, Klaviyo, Gmail, and many more. However, smaller eCommerce businesses or those with more complex tech stacks may find the platform too expensive or limited in functionality.

12. Front

Best competitor to Zendesk for teams looking to enhance their communication and collaboration capabilities.Front is a more collaborative alternative to Zendesk's help desk solution


This customer communication platform enables companies to provide support at scale. Front uses the simplicity of an email inbox and combines it with the automation and insights typical for a CRM to manage customer communication. 

Front's omnichannel, shared inbox allows you to collect customer messages from all your communication channels. This enables all departments to collaborate seamlessly, organizing their messages and delivering timely support to customers while maintaining a personal connection.

Their internal chat lets you discuss issues as well as create group chats with team members, share drafts, mention teammates, and use emojis and reactions. This makes it easy to scale your customer-facing team's communication without affecting quality or efficiency. 


  • Starter: $19 per seat, per month, billed annually. You must purchase at least 2 seats.
  • Growth: $49 per seat, per month, billed annually. You must purchase at least 5 seats.
  • Scale: $99 per seat, per month, billed annually. You must purchase at least 20 seats.
  • Premier: $229 per seat, per month, billed annually. You must purchase at least 50 seats.
  • Additional info: 7-day free trial offered with no CC required. If custom rules and workflows are important then you'll need need at least their Growth plan. To learn more about their pricing and features, click here.

Final Verdict: Those using Front will immediately notice its centralized view. All your incoming messages from all the channels can be managed from the app. Not to mention that Front also enhances team collaboration with features like assignments, shared drafts, and internal comments, all of which makes it a great Zendesk alternative for teams looking for a helpdesk that enhances their collaboration abilities. However, Front may not be the best option for solo users or teams that have a low budget. Aside from pricing, it may also have some drawbacks in terms of learning curve.

13. Hiver

Top alternative to Zendesk for organizations looking to provide streamlined email-based customer support.

Hiverr's customer service platform is a perfect Zendesk alternative for small teams


Hiver is a user-friendly and robust customer service software that seamlessly integrates with Gmail, allowing teams to manage support emails directly from their inbox. With its unique features, Hiver stands out from other customer service solutions. Email delegation lets you effortlessly assign emails to team members with a single click and track their status without relying on CCs or forwards. Email notes enable the exchange of notes with colleagues alongside each email, keeping internal and external conversations distinct.

Hiver's automations, including smart assignment rules, workflows, and Harvey, the AI bot, help automate repetitive tasks. The platform also offers SLA and escalation setups to ensure timely responses. Advanced reporting and analytics capabilities allow you to measure and optimize customer service performance, while the CSAT surveys help collect valuable customer feedback.

Additionally, Hiver's live chat feature integrates seamlessly with Gmail, providing real-time support to customers. The knowledge base functionality enables the creation and maintenance of a central library of help articles, promoting customer self-service and reducing support volume.


  • Lite: $19 per user per month
  • Pro: $49 per user per month
  • Elite: $69 per user per month
  • Additional info: Discount offered on annual billing. They offer a 7-day free trial with no CC required. To learn more about their features and pricing click here.

Final Verdict:  Hiver is well-suited for organizations looking for a flexible and customer-centric customer support solution that can be used right from their Gmail inbox. However, businesses may find its customization options as well as advanced features to be less extensive compared to some of the other Zendesk competitors on this list.

14. Sugar CRM's Sugar Serve

Best Zendesk alternative for organizations prioritizing CRM integration and personalized customer service.

Screenshot of SugarServe's customer service platform

Sugar Serve is a cloud-based customer engagement and support solution designed to deliver personalized customer experiences seamlessly integrated with SugarCRM. This powerful platform focuses on streamlining customer service processes, providing businesses with the tools necessary to manage and resolve customer inquiries effectively.

Key features include SugarLive, an omnichannel tool that enables real-time communication with customers via voice, chat, email, or self-service portal, and integration with Amazon Connect for routing and managing call and chat sessions. The Service Console provides a specialized dashboard for customer service agents, incorporating SLAs, region-specific business hours, insightful dashlets, and a cohesive case research and action experience.

Sugar Serve also includes SugarBPM, a process automation tool that helps automate key service processes and workflows, such as intelligent case routing, custom rules, and notifications. The Active Subscriptions Dashlet displays a list of purchased goods and services, along with subscription statuses, enabling upselling or cross-selling opportunities.  

This robust platform offers a high-definition view of customer experiences by providing real-time insights into satisfaction, sentiment analysis, case resolution time, agent performance, and more.


  • Serve: Starting at $80 per user per month, billed annually. Minimum of 3 users.
  • Additional info: You can learn more about features and pricing by clicking here.

Final Verdict: Sugar Serve is an excellent Zendesk alternative for businesses looking to deliver personalized customer experiences and seeking seamless integration with SugarCRM. Its intuitive interface ensures ease of use and efficient customer support management. However, businesses requiring extensive third-party integrations or those with limited budgets may find Sugar Serve less suitable than Zendesk.

How to Choose the Right Zendesk Competitor

Choosing the right Zendesk alternative can be a daunting task which is why it’s important to recognize the objective value of each of these tools doesn’t matter as much as the value each will bring to your organization. That is, while some may be looking for an all-in-one customer support tool, others may be looking for a more simple and straightforward option to accomplish a specific task.

With that in mind, take another look through this guide as you begin to narrow down your choices. Your best bet? Don’t opt for a more advanced tool because you “might” use the more advanced features at some point in the future. Rather, go with the tool that will help you solve your most pressing issues now, while keeping the door open for other options in the future.

A few key questions to ponder when choosing the best Zendesk alternative for your organization:

  1. How easy is it to use? The best Zendesk alternative for your organization should be easy to set up, learn, and use for your employees as well as be intuitive for customers.
  2. What features does it come with? Make a list of all the core features your business requires to manage customer support effectively, as opposed to focusing on the features offered by the platforms on our list. Carefully evaluate each platform's offerings and pick the one that provides the right mix of features that cater to your company's specific requirements.
  3. How affordable is it? Compare the pricing structure of various Zendesk alternatives, keeping in mind the 'need-to-have' features as well as the 'nice-to-have' features. Consider the total cost of ownership, including licensing fees, maintenance, and training expenses. Opt for a solution that fits within your budget without compromising on those 'need-to-have' features.
  4. Does it come with reliable support? Select an alternative Zendesk solution that offers reliable customer support as well as has an extensive knowledge base that can be used for self-service for troubleshooting as well as learning best practices.
  5. Is it favorably reviewed? Research customer reviews on popular platforms like G2, Capterra, and Software Advice as well as search for testimonials and case studies from customers that are similar to your business to gain insights into the real-world performance of the platform. This will help you gauge the reliability, effectiveness, and potential issues of the software.

By considering the factors mentioned above, you can narrow down your choices and select the ideal Zendesk competitor that aligns with your business requirements and goals.

By considering the factors mentioned above, you can narrow down your choices and select the ideal Zendesk competitor that aligns with your business requirements and goals.

With that said, if your organization is looking for a powerful knowledge base software solution as part of its customer support strategy, whether in conjunction with a ticketing system or on its own, Helpjuice is the Zendesk alternative you should consider.

Helpjuice specializes in knowledge base software, ensuring that its capabilities are not compromised when compared to the limited offerings of typical ticketing systems. This focus on knowledge base functionality is essential for businesses aiming to provide comprehensive support to their customers.

With Helpjuice, you can offer a seamless self-service experience that empowers customers to find solutions to their issues quickly and efficiently. Our software is designed to be user-friendly, customizable, and scalable, making it an ideal choice for organizations of all sizes and industries.

To learn more about how Helpjuice can enhance your customer support and provide a superior knowledge base solution, sign up for a free trial. Experience firsthand how our software can transform your customer support strategy and drive overall business success.

Sign up for a 14-day free trial to see why companies switch from Zendesk to Helpjuice for their knowledge base software needs.