Picture this: you finally get your help center “caught up,” and for a brief moment everything feels under control, until the next wave hits. A new release ships, support discovers a new edge case, Sales starts promising a workaround, and suddenly the same questions are popping up everywhere… just in different words. Your team isn’t short on knowledge; it’s just trapped in chats, tickets, and people’s heads.
That’s where a AI knowledge base generator by Helpjuice changes the game. It helps you turn real questions and real answers into clean, structured articles—fast—so documentation stops being a monthly firefight and becomes a living system your customers and teammates can rely on. Instead of rewriting the same explanation ten times, you publish it once, keep it updated, and let self-service do the heavy lifting.
A knowledge base generator is a tool that turns scattered information support tickets, docs, Slack threads, PDFs, and product notes into organized help articles people can actually find and use. Instead of writing every page from scratch, it helps you go from “question” to “publishable knowledge Base article” faster by suggesting structure, headings, steps, and sometimes even drafts based on your existing content.
How to Generate Knowledge Base Articles (3 Ways)
To guide you through the ways of generating knowledge base articles in seconds, we are going to select the best knowledge base software available on the market today; Helpjuice.
Helpjuice lets you publish knowledge base articles in three practical ways: write them manually, generate them from AI Article Requests, or create them from templates for consistent formatting. Below is a complete step-by-step guide you can follow (with placeholders for images you can add yourself).
Quick Summary
You can generate articles in Helpjuice by:
- Creating an article manually (best for full control)
- Using AI Article Requests (best for turning real questions into articles fast)
- Using templates (best for scaling consistent documentation)
What You Need Before You Start
- Admin/editor access to your Helpjuice knowledge base - if you don’t have it yet, first create your knowledge base here.
- A topic (or customer question) you want to publish
- Optional: supporting screenshots, PDFs, or links (for AI Article Requests)
Method 1: Create an Article Manually (Most Common)
Use this when you already know what you want to write and want full formatting control.
Additional Resource - Here is a blog explaining how to write effective knowledge base articles
Step-by-step
Step 1: Open your Helpjuice dashboard
Log in and go to your knowledge base backend.
Step 2: Click “New Article”
- A “New Article” button (often top-right)
Step 3: Add the article title
Write a clear title that matches what users search for.
Examples:
- “How to Reset Your Password”
- “How to Connect Slack to [Product Name]”
- “How Billing Works (Plans + Invoices)”
Step 4: Write the article using a clean structure
Use this structure to make the article easy to scan:
- What this is
- When to use it
- Steps
- Troubleshooting
- FAQs
Step 5: Preview and publish
- Use Preview
- Click Publish to make it live
Step 6: Update later (version control mindset)
When a process changes:
- Edit the article
- Update screenshots
- Add “Last updated” note at the top
Method 2: Generate Articles with AI Article Requests (Fastest)
Use this when you want to convert real questions (from customers/support/team) into high-quality articles quickly.
What “AI Article Requests” does
You submit a question + context, and someone (or a subject expert) responds with details (text/voice/PDF/link). Helpjuice AI converts it into a structured article draft.
Step-by-step
Step 1: Open Article Planner
Go to Article Planner inside Helpjuice.
Step 2: Create a new Article Request
Click the + button and submit:
- The question (article title)
- Submit your question to an expert
- Context (where it came from, who it’s for)
Example request:
Question: “How do I generate knowledge base articles in Helpjuice?”
Context: “We want a staff SOP for our documentation team.”
Step 3: Add expert input (to feed the AI)
The request can be answered using:
- Text response
- Voice recording
- PDF upload
- YouTube or tutorial link (Wizardshot, Loom, etc.)
Best practice: add “raw” input first, polish later.
Step 4: Let Helpjuice AI convert it into an article
Once the input is submitted, the AI generates an article draft.
What to check in the draft:
- Correct steps order
- Clear headings
- Accurate product terms
- No missing prerequisites
Step 5: Edit + Publish
Before publishing, quickly add:
- A short intro
- 1–2 screenshots
- Troubleshooting section
- Related articles internal links
Method 3: Create Articles from Templates (Best for Scaling)
Use this when you want every article to look and read the same way (strong for teams).
Why templates matter
Templates help you:
- Standardize formatting
- Improve readability
- Speed up writing
- Reduce missing sections (like prerequisites, troubleshooting)
Step-by-step
Step 1: Open Templates
Go to Templates (or Article Templates).
Step 2: Select a template and create a new article from it
Click:
- New Article From Template
or - Open a template → Create Article From This Template
Step 3: Fill in the template sections
Common template sections:
- Overview
- Requirements
- Step-by-step instructions
- Troubleshooting
- FAQ
- Related links
Step 4: Publish and reuse
Once your templates work well, reuse them for every:
- Feature doc
- Integration guide
- Setup guide
- SOP
- Billing/policy doc
Best Practice: The “Perfect Helpjuice Article” Format (Copy/Paste)
Use this as your standard:
Overview
1–2 lines explaining what the article helps with.
Who this is for
- Admins / Users / Support
Before you start
- Requirements, permissions, access, settings
Steps
- Step…
- Step…
- Step…
Troubleshooting
- If X happens → do Y
- If Z error → check A
FAQs
- Short direct answers
Related articles
- Link to 2–5 relevant internal pages
Common Mistakes to Avoid
- Publishing without screenshots for key steps
- Titles that don’t match user language (support tickets are best source)
- Walls of text (no headings)
- No troubleshooting section (causes repeat tickets)
- No internal links (missed discovery and navigation)
Final Workflow Recommendation (For Teams)
If you want the fastest system:
AI Article Requests → Template cleanup → Publish → Link to related docs
That gives you speed + consistency + quality.
If you needed any help during the process - Just Ask Swifty AI (bottom right corner)
