Your sales team's efficiency is the most important factor driving business. You may have a great team, but it will invariably fall short without a solid, all-encompassing game plan. Creating a sales playbook allows your team to be proactive and prepares it to take challenges head-on.
A sales team can deliver the goods only if it has a focused approach, a clear understanding of a company's sales priorities, and clarity of organizational vision. In fact, one of the biggest reasons sales teams fail to meet their goals is due to lacking a clear game plan. Your sales team needs and deserves a clear, unambiguous plan that they can execute to get the job done.
Creating a strong business playbook specific to your sales team can exponentially boost their efficiency. A properly designed playbook can eliminate common issues that would otherwise prevent your sales team from achieving targets.
In this article, let’s understand what a sales playbook is and how you can create a sales playbook template to give your sales team the best chance to succeed.
What is a Sales Playbook?
A sales playbook is a go-to resource for your sales team that provides a set of guidelines and best practices for sales teams to follow when prospecting for and closing deals with potential customers. The playbook typically contains a wide range of information, such as proven sales process and methodologies, effective communication strategies, and common objections as well as how to overcome them.
(Source. Example from Adobe's sales playbook)
A sales playbook can be an important tool for sales managers to help ensure that their team is following a consistent and effective sales process. It can also be a valuable resource for sales representatives, providing them with the information and guidance they need to succeed in their roles.
Overall, a sales playbook is a valuable resource for sales teams, providing a structured approach to sales activities and helping to improve the efficiency and effectiveness of the team.
What is the Purpose of a Sales Playbook?
The purpose of a sales playbook is to provide a consistent and structured approach to sales activities, which can help to improve the efficiency and effectiveness of the sales team. By following the guidelines and best practices outlined in the sales playbook, sales teams can improve their chances of success and increase their overall sales performance. Not giving your sales team a business playbook to follow is like dropping someone blindfolded into deep waters and expecting them to find their way out.
Your team will perform only if they have the map to navigate through the system and the ability to read it correctly. If they encounter a hurdle, they should have the resources and the confidence to overcome it.
Sales playbooks reinforce the learning process, keep your team up-to-date, and serve as a cheat sheet for employees in a bind. It can also serve as a central communication blueprint.
Having a sales playbook also ensures that everyone on your sales team is on the same page. From seasoned and experienced sales professionals to rookies, a business playbook helps ensure everyone knows their role in the group and how to deal with situations.
Benefits of a Sales Playbook
Creating a sales playbook can be a time-consuming and labor-intensive process. However, it has the potential to transform your sales team into a high-performance team.
Here are a few benefits of having a well-crafted sales playbook:
1. Reduced Time For Training
It takes 3 months just to get a sales rep situated and up to 15 months before they can become a top performer according to RAIN Group.
However, training a new salesperson is exponentially easier if you have a sales playbook ready for them.
By providing a comprehensive set of guidelines and best practices, new salespeople can quickly learn the key techniques and strategies they need to succeed in their roles. This can help to reduce the need for extensive training, which can save time and money for the organization.
For example, a sales playbook can include information on how to effectively prospect for new customers, how to identify the needs and pain points of potential customers, and how to overcome common objections. This information can be valuable for new sales team members who are learning the ropes and can help to accelerate their development and increase their chances of success.
Additionally, a sales playbook can provide a common language and framework for sales team members to use when discussing sales activities and strategies. This can help to facilitate communication and collaboration among team members, which can be beneficial for new sales team members who are learning from their more experienced colleagues.
Essentially, a sales playbook will help your newest sales members understand everything they need to know about your organization, sales strategy, goals, and sales funnels. In turn, this will allow you to build and maintain a high-performing sales team.
2. Free Up Existing Time For Reps to Make More Sales
The best salesperson is the one who spends all their time selling rather than searching for information. With a sales playbook, sales team members have all the information they need to approaching sales activities in a structured and consistent way. This can help to streamline the sales process and reduce the need for sales team members to spend time on activities that are not effective or necessary.
For example, a sales playbook can include guidelines on how to prioritize and focus on the most promising leads, which can help sales team members to avoid spending time on low-quality leads that are unlikely to result in a sale. This can free up time for sales team members to focus on more important and productive activities, such as developing relationships with high-value prospects and working on closing deals.
Additionally, a sales playbook can provide a comprehensive set of best practices and techniques for sales team members to use in their roles. This can help to reduce the need for them to spend time experimenting with different approaches and trying to figure out what works best on their own. Instead, they can rely on the proven techniques and strategies outlined in the sales playbook, which can save time and increase their overall effectiveness.
3. Enhanced Communication and Collaboration
A sales playbook can enhance communication and collaboration among sales team members by providing a common language and framework for them to use when discussing sales activities and strategies. This can help to facilitate communication and collaboration among team members, which can be beneficial for improving the overall effectiveness of the sales team.
Moreover, a sales playbook can provide a platform for sales team members to share their own knowledge and expertise with their colleagues. This can include providing a way for sales team members to document their successes and share them with their colleagues, as well as providing tools for collaboration and discussion on specific deals or challenges.
For example, a sales playbook can include a set of defined sales stages and the key activities and tasks that are associated with each stage. This can provide a common framework that sales team members can use when discussing the progress of a deal and the next steps that need to be taken. This can help to ensure that all team members are on the same page and working towards the same goals.
4. Improving Chances of an Upsell or Cross-sell
By including information about upselling and cross-selling in the sales playbook, the sales team can gain a better understanding of these sales techniques and how to use them effectively.
Additionally, an effective sales playbook will help sales representatives have a better understanding of the product or service as well as key messaging and positioning points. This will better enable a sales team member to successfully offer a more advanced or premium version of the product or service they are selling, or sell complementary products or services that can enhance a user's experience.
What Should a Sales Playbook Include?
A sales playbook should include a variety of information and resources to help the sales team be successful in their sales efforts. Some key elements that a sales playbook should include are step-by-step plays, detailed buyer personas, qualification criteria, etc. Essentially, it should include any information and resources to enable your sales team to be more organized, effective, and successful in their sales efforts.
With that said, let’s look at some of the most important parts of a sales playbook and what should be included.
1. Company Overview
Before you get into the details of call scripts, and play-by-play scenarios, your team must know what the organization is all about. The new hires should understand the company overview and what it stands for to be able to align their goals with the company.
Some of the important information in this section includes:
- Company overview and sales strategy: Your employees must understand the overall sales strategy of your brand. They must be able to find answers to questions like why your company exists and how you solve your customers' problems.
- Mission and value: It is important to have your team know your values and what motivates you as a company. It is important to drive the mission statement of your company home in this section.
2. Roles and Responsibilities
Every sales team member must understand their role in the sales cycle and have a transparent view of their day-to-day responsibilities and tasks. The playbook must lay out the ground rules explaining the target quotas so the team can prepare a strategy to hit those targets.
The worst thing for a sales team is to have a moving target. When the team knows what is expected of them, they will eventually struggle to keep up, and the whole sales process will crumble like a house of cards.
3. Buyer Personas
A buyer persona is a semi-fictional representation of a typical customer, based on real data and research about the target customer's demographics, pain points, and buying behaviors.
By creating buyer personas, the sales team can gain a deeper understanding of who they are selling to and how to tailor their approach to each customer's unique needs and preferences. Including buyer personas in the sales playbook can help the sales team better understand their target customers and provide them with guidance on how to engage with each customer effectively.
For example, the sales playbook could include information about the buyer persona's pain points, decision-making process, and objections, along with strategies for addressing these issues and closing the sale.
Overall, including buyer personas in a sales playbook can help the sales team be more effective and successful in their sales efforts by providing them with a deeper understanding of their target customers and guidance on how to engage with them effectively.
4. Time Management
Good sales leaders have faith in their team. You hired your team because you believe in their abilities to close deals. Letting them decide how to manage their time and sequence their tasks allows them to work flexibly.
They can be more creative when they know that they have the independence to set their pace and make their schedules.
No two salespeople are the same. Everyone has their strong and weak points. Some people are great at drafting emails, others are great at phone calls, and others excel in face-to-face meetings.
While you might have guidelines in the playbook on the best practices, it is important to let your team members know when to let them go. Having the option to find a path that is comfortable for them might yield a better result than following a rigid way that goes against their instincts.
5. Products and Pricing
Your sales reps must know your product and services inside out. How can you expect them to sell something they know very little about? Hence, your sales playbook must have as much detail about your product or service as possible.
This section of your playbook must contain information like the key value proposition of your products, the specific use cases, and details on pricing.
The last thing you want from your sales staff is to end up in a situation where they don’t know about the product they are selling.
Imagine if a client has a question about a product and your salesperson cannot answer it; what impression will it create in the client's mind?
You want your salespeople to be fully prepared with the answer to every possible question that a client might have.
6. Sales Process
Perhaps the most important section of your sales playbook, the sales process must provides the sales team with a clear and concise outline of the steps involved to move a sales lead into a sales prospect into a closed deal. More specifically, a well-defined sales process should include all the steps involved in the sales process, from initial prospecting and qualification to presenting the product or service, negotiating, and closing the sale.
It should also include best practices and tips for each step of the process, to help the sales team be more successful and efficient in their sales efforts.
Including the sales process in the sales playbook can help the sales team understand what is expected of them in terms of sales performance, and can provide them with the guidance and support they need to be successful. It can also help the sales team be more consistent and effective in their interactions with customers, and can improve the overall effectiveness of the sales team.
7. Sales Methodology
A sales methodology is a structured approach to selling that provides the sales team with a step-by-step process for engaging with customers, presenting the product or service, and closing the sale. (This is different than your sales process - essentially, your methodology is a more structured and comprehensive way to how you should approach selling, whereas your process is a general outline of the steps to get you to move a lead into a closed deal).
A well-defined sales methodology can help the sales team be more organized, efficient, and effective in their sales efforts, and can also help improve the overall effectiveness of the sales team. Including sales methodology in the sales playbook can help the sales team understand the steps involved in the sales process and the best practices and strategies for each step.
This could include things like:
- How to identify and qualify potential customers
- How to present the product or service in a compelling way
- How to overcome objections and close the sale
Some example methodologies include:
- Solution selling: This methodology focuses on understanding the customer's needs and pain points, and developing a customized solution that addresses those needs.
- Challenger selling: This methodology involves taking a more assertive and challenging approach to selling, and involves questioning the customer's assumptions and helping them see the value of the product or service in a new way.
- SPIN selling: This methodology involves using a specific set of questions to identify the customer's needs and pain points, and then presenting the product or service as a solution to those needs.
- Consultative selling: This methodology involves taking a more collaborative approach to selling, and involves working closely with the customer to understand their needs and develop a solution that meets their specific requirements.
Overall, the best sales methodology to include in your sales playbook will depend on the specific needs and goals of your sales team and your target customers.
8. Compensation Plan
Benefits, monetary or otherwise, can be the biggest motivators for any sales team. Make sure your team knows what they are entitled to get as benefits and keep the information as transparent as possible.
Make sure your team knows what they can get if they achieve 50%, 100%, or more of their target goals.
If your team members know their incentives, they might be more inclined to meet their goals. It also gives them the indication that you value the hard work that they have put into closing a sale.
9. Messaging and Positioning
One of the most important parts of a sales playbook is messaging. New team members need all the assistance they can get from sales managers to start their journey in the sales process. Messaging and positioning help the sales team communicate the value of the product or service to potential customers in a clear and compelling way.
Effective messaging involves developing a clear and concise message about the product or service that communicates its unique value proposition and differentiates it from competitors. This message should be tailored to the specific needs and preferences of the target customer and should be easy for the sales team to understand and use in their sales conversations.
Effective positioning involves positioning the product or service in the market in a way that highlights its unique value proposition and differentiates it from competitors. This can involve things like choosing the right market segments to focus on, developing a compelling value proposition, and creating a unique brand identity.
Some examples of messaging and positioning that could be included in a sales playbook:
- A unique value proposition that clearly and concisely explains the key benefits of the product or service and how it addresses the customer's needs and pain points.
- A positioning statement that explains how the product or service is differentiated from competitors and why it is the best choice for the target customer.
- Key messaging points that the sales team can use to communicate the value of the product or service to potential customers. This could include things like customer testimonials, case studies, and data-driven evidence of the product's effectiveness.
By providing the sales team with clear and effective messaging and positioning, the sales playbook can help the sales team communicate the value of the product or service to potential customers in a way that is compelling and persuasive. This can help the sales team be more successful in their sales efforts and can also help improve the overall effectiveness of the sales team.
10. Tools & Technology
In today's business environment, sales teams often rely on a variety of technology and tools to be successful in their sales efforts. This could include things like customer relationship management (CRM) software, sales enablement tools, social media, and other technology that help the sales team engage with customers and generate leads.
By including information on how to use these technology and tools in the sales playbook, the sales team can gain a better understanding of how to use these tools effectively, and can take full advantage of their capabilities. Consider including things like:
- Best practices for using these tools
- Tips for optimizing their use
- Strategies for integrating them with the sales process
By providing this information, the sales playbook can help the sales team be more efficient and effective in their sales efforts, and can also help improve the overall effectiveness of the sales team.
11. CRM Tips
While you could include this in the above section related to tools and technology, it might make sense to have a dedicated section on how to best use your CRM as this is probably the most valuable tool in a sales team's arsenal and typically the first one that teams invest in.
Including information about CRM in the sales playbook can help the sales team understand how to use CRM software effectively and take full advantage of its capabilities.
Some CRM tips that could be included in a sales playbook:
- Best practices for using CRM software to track and manage customer interactions, including how to enter and update customer information, schedule follow-up activities, and create reports and analysis.
- Strategies for using CRM data to improve the effectiveness of the sales team, such as identifying trends and patterns in customer behavior, identifying opportunities for upselling and cross-selling, and tracking the performance of individual sales reps.
- Tips for using CRM software to collaborate with other members of the sales team and share information, such as using shared calendars, creating team folders, and using the CRM's messaging and communication features.
- Best practices for maintaining the accuracy and integrity of the CRM data, such as regularly backing up and exporting data, following data entry and security protocols, and regularly reviewing and cleaning up the data.
12. Key Performance Indicators (KPIs)
KPIs are metrics that are used to measure the performance of the sales team, and can include things like sales revenue, conversion rates, and average deal size.
By including information about KPIs in your sales playbook, you can help the sales team understand what is expected of them in terms of performance, and provide them with the information they need to track and monitor their progress. This can help the sales team stay focused and motivated, and can also provide valuable insights into areas where the team may need to improve.
Additionally, by tracking and monitoring KPIs, the sales team can identify trends and patterns that can help inform their sales strategy and tactics, and can help them make data-driven decisions about how to optimize their sales efforts.
The specific KPIs that should be included in a sales playbook will depend on the goals and objectives of your sales team, as well as the unique characteristics of the product or service being sold. However, some common KPIs that may be relevant to include in a sales playbook include:
- Sales revenue: This is a measure of the total amount of money that the sales team generates through sales.
- Conversion rate: This is the percentage of leads or opportunities that the sales team is able to convert into actual sales.
- Average deal size: This is the average amount of money that the sales team generates from each sale.
- Win rate: This is the percentage of deals that the sales team is able to close successfully.
- Time to close: This is the average length of time it takes the sales team to close a deal.
- Customer Satisfaction: This is a measure of how satisfied customers are with the product or service, and with their interactions with the sales team.
Remember, by tracking and monitoring these and other relevant KPIs, the sales team can gain valuable insights into their performance and identify areas where they may need to improve. This can help the sales team be more effective and successful in their sales efforts.
13. Sales Plays
A sales playbook typically includes a variety of sales plays that sales teams can use to improve their performance and achieve their goals. Some common sales plays that may be included in a sales playbook include:
- The initial contact: This play outlines how to effectively engage with potential customers and introduce the company's products and services. This may include making calls, sending emails, or attending networking events.
- Qualifying the customer: This play provides guidance on how to identify the customer's needs and challenges, and determine if the company's products and services are a good fit for them.
- Presenting the solution: This play outlines how to effectively present the company's products and services to the customer, highlighting the key features and benefits, and addressing any objections or concerns.
- Closing the deal: This play provides guidance on how to effectively negotiate with the customer, overcome objections, and close the deal.
- Developing the relationship: This play provides guidance on how to maintain and grow the relationship with the customer, leading to repeat business and referrals.
A sales playbook should include a range of resources that will help the sales team be more organized, effective, and successful in their sales efforts.
Some resources to consider including:
- Sales scripts
- Sell sheets
- Case studies
- Blog posts
- Solution briefs
- Landing pages
How to Write an Effective Sales Playbook?
Once you understand all the components of a great sales playbook, it is time to compile one. Remember that this document is meant to act as the single source of truth for your sales team so writing a good playbook will take time and effort, however if done correctly, it'll be well worth it.
Here are several steps that you should take when building your playbook for your sales team.
1. Assemble a Task Force
A task force can help ensure that the sales playbook is comprehensive and well-rounded. By including a diverse group of stakeholders and experts, a task force can help ensure that the sales playbook covers all aspects of the sales process and reflects the experiences and insights of the entire sales team.
Additionally, be creating a task force, you'll find it easier to build buy-in and support for the sales playbook among the sales team. By involving the sales team in the creation of the sales playbook, a task force can help ensure that the sales team understands and supports the sales playbook, and is more likely to use it effectively in their sales efforts.
A few things to consider when assembling your sales playbook task force:
- Identify the key stakeholders and decision-makers who will be involved in creating the sales playbook. This could include sales leaders, sales managers, and individual sales reps who have expertise in specific areas of the sales process. You'll also want to include marketing team members (more on that in step 2) as well as any subject matter experts.
- Define the scope and goals of the sales playbook project, including key milestones and deadlines. This will help the task force stay focused and on track as they work to create the sales playbook.
- Assign clear roles and responsibilities to each member of the task force. This will ensure that everyone knows what is expected of them and that all aspects of the sales playbook project are covered.
- Set up regular meetings and communication channels for the task force to stay informed and aligned on the progress of the project. This could include in-person meetings, conference calls, or online collaboration tools.
- Encourage collaboration and input from all members of the task force. This will help ensure that the sales playbook is well-rounded and reflects the experiences and insights of the entire sales team.
- Provide resources and support to the task force to help them be successful in creating the sales playbook. This could include access to sales data, training materials, and other relevant information.
- Regularly review and assess the progress of the sales playbook project and make adjustments as needed to ensure that it stays on track and meets the needs of the sales team.
2. Define the Goals and Objectives of Your Playbook
This will help you determine the content and structure of the playbook, and ensure that it aligns with the overall goals and strategy of your organization.
To define the goals and objectives of the sales playbook, you should first identify the key objectives of the sales process. This could include increasing sales revenue, improving conversion rates, expanding into new markets, or improving customer satisfaction.
Once you have identified the key objectives, you can use these to define the goals and objectives of the sales playbook. For example, if one of the objectives is to increase sales revenue, the goal of the sales playbook could be to provide the sales team with the knowledge, skills, and tools they need to effectively sell the organization's products and services.
To ensure that the goals and objectives of the sales playbook are aligned with the overall goals and strategy of the organization, it is important to involve other stakeholders in the process. This could include members of the sales team, senior leaders, and subject matter experts who have a deep understanding of the sales process and the target audience.
By involving these stakeholders and gathering their input, you can ensure that the goals and objectives of the sales playbook are realistic, attainable, and aligned with the overall goals of the organization.
3. Align Your Marketing and Sales Teams
Marketing and sales should work together when creating a sales playbook because they both play important roles in the success of the sales team.
Marketing provides the insights, messaging, and support that the sales team needs to effectively engage with potential customers and position the product or service in the market.
Sales, on the other hand, brings the expertise and experience of working directly with customers, and can provide valuable insights into customer needs, buying behaviors, and objections.
By working together, marketing and sales can create a sales playbook that is well-rounded, effective, and aligned with the overall business strategy. Additionally, by involving both teams in the creation of the sales playbook, they can improve cross-team collaboration as well as build a sense of support that can help improve the effectiveness of the sales team.
4. Create an Outline
Outline the key sections of the sales playbook. This will help you organize the content in a logical and easy-to-follow manner, and ensure that all of the important information is included.
As mentioned above on things to include in your sales playbook, some common sections to include are: introduction, target audience, products and services, sales methodology, sales process, objection handling, closing techniques, team roles and responsibilities, sales scripts and messaging, sales enablement, sales tools and resources, sales metrics, training and support, and conclusion.
5. Gather Necessary Information and Content
Using your outline, you'll now want to gather the necessary information for the sections you're looking to create. This will involve conducting research, gathering input from the sales and marketing team as well as other stakeholders, and pulling together any relevant sales tools and resources.
6. Create a Draft
Using the outline and the gathered information, start writing the sales playbook. Be sure to keep the tone and language consistent, and use clear and concise language that is easy to understand.
As you write the draft of the sales playbook, it is important to seek input from those who will be using the playbook. This will help to ensure that the content is relevant and useful, and that the playbook is aligned with the needs and goals of the organization.
7. Review and Revise
Once you have a draft of the sales playbook, review it carefully to ensure that it is accurate, complete, and aligned with the goals and objectives of the sales process. Make any necessary revisions and improvements, and continue to solicit additional feedback from everyone involved.
8. Make Your Playbook Easily Accessible
Once you are satisfied with the sales playbook, finalize it and publish it in a format that is easily accessible to the sales team.
Here are a few ways you can make your sales playbook more accessible to your sales team members:
- Make use of knowledge base software base within your organization to organize and share a digital copy of your playbook
- Alternatively, you can also store it on shared drives or your company intranet
- If you like to have it old-school, you can print the playbook and hand it to your team as a physical copy
Sales Playbook Template
Sales playbooks can have different patterns and organizations. While you can create a sales playbook from scratch, it is possible to use a sales playbook template to get a head start.
Here's a simple sales playbook template that you can use as a starting point.
- Introduction: Provide a brief overview of the sales process and the goals of the sales playbook.
- Target audience: Identify the target audience for the sales playbook, including their needs and pain points.
- Products and services: Describe the products and services that the sales team will be selling, including their key features and benefits.
- Sales methodology: Outline the sales methodology that will be used, including the key steps and principles that guide the sales process.
- Sales process: Outline the steps in the sales process, including prospecting, qualifying, presenting, closing, and following up.
- Objection handling: Provide guidance on how to handle common objections and objections.
- Closing techniques: Discuss effective closing techniques and strategies.
- Team roles and responsibilities: Define the roles and responsibilities of the sales team, including the specific tasks and objectives that each team member is responsible for.
- Sales scripts and messaging: Provide sales scripts and messaging guidelines that the team can use to effectively communicate with prospects and customers.
- Sales enablement: Discuss how sales enablement tools and resources will be used to support the sales team and improve their productivity and performance.
- Sales tools and resources: List the sales tools and resources that the sales team can use to support their efforts, including CRM systems, proposal templates, and product demonstrations.
- Sales metrics: Outline the metrics that will be used to measure the success of the sales efforts, including conversion rates and revenue targets.
- Training and support: Provide information on training and support for the sales team, including access to sales coaches and ongoing learning opportunities.
- Conclusion: Summarize the key points of the sales playbook and provide any additional information or resources that may be useful for the sales team.
Remember, this is just a starting point – you can customize the above sales playbook template to fit the needs of your organization. For something more comprehensive, check out the following sales playbook template from Spotio.
Using a Knowledge Base to Share Your Sales Playbook
The best way to make your playbook accessible for your team is to store it in an internal knowledge base.
The reason a knowledge base is such a valuable tool for a sales playbook is because it provides a central repository for all the information and resources that the sales team needs to be successful. This could include things like sales scripts, product information, pricing guides, customer case studies, and other relevant materials.
By providing a single source of truth for this information, a knowledge base can help ensure that the sales team has access to the latest and most accurate information, and can easily find what they need when they need it. This can help the sales team be more efficient and effective in their sales efforts, and can also help improve the consistency and quality of their interactions with customers.
Additionally, because sales playbooks should be dynamic and evolve with your team, it's important that you can are able to easily update and maintain your playbook. A knowledge base makes this easy to do ensuring that the information contained in your sales playbook remains relevant and accurate over time.
Takeaways: Make the Most Out of a Sales Playbook
Creating a sales playbook is a huge undertaking! Making the most of a sales playbook involves involving the sales team in its development, regularly updating it, providing training and support, and using metrics and KPIs to track and monitor performance.
It's also essential for your sales playbook to be accessible to your team so that they can reference it when they need to. The best way to do that is to make use of knowledge base software, which allows you to store your sales playbook in a central, digital repository that's easy for your sales team to access.
Additionally, a knowledge base makes it easy to update and maintain the sales playbook, as it provides a central location where all the information and resources can be stored and managed. This means that you can easily add new information and resources, update existing content, and delete outdated or irrelevant information.
Not only that, but a knowledge base provides analytics that can be used to measure and track the usage of the sales playbook, and to identify areas where the sales team may need additional support or training. This can help you improve the effectiveness of the sales playbook and the overall performance of the sales team.
This is where Helpjuice comes in. With our amazing customization abilities, integrations, Google-like search, and intelligent analytics, Helpjuice can help you build a secure and easy-to-access knowledge base that takes your sales playbook to the next level. Get a free 14-day trial today and see how easy it is to create and share a playbook for your sales team.