Did you know that the Credit Card industry is $154.9 billion big? Or that their insurance industry is responsible for 6.9% of the global GDP. Yet they both have 1 thing in common: they’re both ranked one of the worst industries, by customer support/satisfaction.
I find this fascinating as it really presents a huge opportunity for companies that actually DO care about customer satisfaction much more than their competitors.
A lot of times, when customers are presented with bad customer service, they say to themselves: “I’ll just switch to another provider”. However, in some industries, there aren’t that many better providers (customer satisfaction/support wise).
We’ve compiled a special Valentines day infographic for the best and worst industries by customer support.
We’d love to hear your thoughts on the industries listed below, if you’ve worked in them or interacted with companies in that industry.
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