10 Mind-blowing Customer Service Statistics

Here are 10 customer service statistics that will completely blow you away and also guide you to rethink your customer service efforts.

Written by: David Oragui

Published: February 01 2019

10 shocking customer service statistics

Many times companies believe adjusting prices will make a significant difference, when in fact 86% of customers would actually pay more for better customer service.

We all know that customer service can have a huge impact on your business and there are a ton of metrics out there, so we’ve compiled a simple, tweet-sized list of the top 10 shocking customer service statistics to know;

10 Customer Service Stats

1) The amount of money US Enterprises lose because of poor customer service is enough to match the GDP of Syria, Croatia, Bulgaria and Vietnam, collectively every single year. 

[Tweet this!] (Source: Parature)

2) 1.6 trillion dollars... that's the overall loss that businesses suffered due to customers switching to a competitor as a result of poor customer service. 

[Tweet this!] (Source: Accenture)

3) The percentage of customers a company loses due to bad customer experience is equivalent to losing the entire population of the US with the exception of Texas. 

[Tweet this!] ( Source:  RightNow)

4) Average annual value of each customer relationship lost to a competitor is equivalent to the cost of a roundtrip flight from NYC to LA. 

[Tweet this!] (Source: Genesys Report)

5) There’s a higher percentage of being killed by lung disease than for a customer to stay with a business with unsatisfactory customer service. 

[Tweet this!] (Source: RightNow)

6) For every 10 complaints, there is a customer population of a full Boeing 777 airplane that leaves a company to join its competition.

[Tweet this!] (Source: “Understanding Customers”)

7) The percentage of people that list customer service as their top priority when looking for a brand is higher than the amount of low-income households in the US. 

[Tweet This!] (Source: Forrester)

8) About 13% of dissatisfied customers will individually tell an entire classroom-size full of people about their experience. 

[Tweet this!] (Source: White House Office of Consumer Affairs)

9) A 5% increase in customer retention increases profits up to 125%. 

[Tweet this!] (Source: Kapow Events)

10) More people prefer online chat/e-mail service than visit a dentist in the US. 

[Tweet this!] (Source: American Express)


Overall, the difference in changing poor customer service to great is monumental. 

Making your business one of the clicked links on the front page of a search could be as simple as fixing your customer service.

What do you think about these customer service stats?

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