Helpjuice Blog & Community
Expert Strategies, Industry Trends, and Practical Tips to Elevate Your Customer Support and Team Productivity
-
-
![The Best Wiki Software to Help Organize Knowledge [2024]](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1658200673722-Best%20Wiki%20Software%202022.png)
Software & AlternativesThe Best Wiki Software to Help Organize Knowledge [2024]
We've research and tried multiple wiki software to determine the best ones for businesses to use in 2024.
-
Software & AlternativesGoogle Docs Alternatives: The 8 Best Choices for 2024
Looking for alternatives to Google Docs? We've tested multiple solutions to find you 8 strong competitors to consider.
-
Documentation & Technical WritingHow to Encourage Knowledge Sharing in the Workplace
Knowledge sharing in the workplace: what it is, 6 ways to encourage it, best practices to sustain it, and 7 benefits from productivity to retention.
-
![How to Create an Employee Training Plan [With Templates + Checklists]](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1652753557487-Employee%20Training%20Plan%20Template.jpeg)
Documentation & Technical WritingHow to Create an Employee Training Plan [With Templates + Checklists]
Learn step-by-step how to create a customized training plan for your employees. Use our free templates and checklists to help.
-
Help Center StrategyWhat is a Knowledge Base? Complete Guide from Helpjuice
A knowledge base is a centralized, searchable repository of organized information. The types, the benefits, what makes a good one, and how to create one.
-
Business GrowthHow to Create a Training Manual: Tips for Maximizing Impact
Follow our easy steps to help with create a training manual that makes following processes and using tools and technologies as simple and straightforward as possible for your users.
-
Software & AlternativesThe Best Knowledge Management Software & Tools (2026 Guide)
The best knowledge management software in 2026: 10 tools compared by use case, the types of knowledge management platforms, and how to choose one.
-
Knowledge ManagementChange Management Process: 7 Steps to Successful Implementation
Learn what change management (CM) is as well as 7 key steps to implement as part of the change management process.
-
Help Center StrategyHow to Create a Self-Service Knowledge Base (2026 Guide + Best Practices)
Create a self-service knowledge base by turning common customer questions into searchable articles. 10 benefits, 9 build steps, and 8 best practices.
-
Customer Service & SupportCustomer Service Knowledge Base: How to Build One for Better Support (2026 Guide)
A customer service knowledge base lets customers find answers without a ticket. Its benefits, 10 steps to build one, and best practices to keep it useful.
-
![The 13 Best Zendesk Alternatives and Competitors [2026]](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1762872077971-The%2010%20Best%20Zendesk%20Alternatives%20and%20Competitors.png)
Software & AlternativesThe 13 Best Zendesk Alternatives and Competitors [2026]
13 Zendesk alternatives and competitors for customer support, with the main features and pricing of each, and how to choose the right one for your team.
-
Documentation & Technical WritingHow to Write a Team Meeting Agenda: Best Practices & Templates
Looking to build a better meeting structure? With these tips and best practices, you'll maximize any meeting's effectiveness and keep your team on track.
-
Documentation & Technical Writing
Business Process Outsourcing (BPO): Definition & Best Practices
Learn what business process outsourcing is, the benefits of BPO, and how to maximize the value of BPO including top tips and strategies.
-
Internal Collaboration ToolsSilo Mentality: What Are Organizational Silos and Their Impact
Organizational silos seem like a negative structure for any company. But, are silos really a bad thing? Learn the causes and impact of a silo mentality
-
Software & AlternativesConfluence Alternatives: Top 15 According to Reddit
Looking to switch from Confluence? Here are the best Confluence alternatives and competitors to consider, based on our testing along with hundreds of real reviews.
-
![12 Best Help Authoring Software and Tools [2025]](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/4752/direct/1592332487230-Help%20Authoring%20Software.jpg)
Documentation & Technical Writing12 Best Help Authoring Software and Tools [2025]
Which help authoring tool is best for you? Here's a comparison of the most popular tools for producing and reusing support documentation.
-
Documentation & Technical WritingProduct Documentation: How to Create It & the Best Software to Use
Check out our guide to learn more about what product documentation is as well as the benefits and best practices for creating it.
-
Software & AlternativesThe 10 Best Notion Alternatives in 2024
Considering a switch from Notion? Discover the top Notion alternatives and competitors in the market, each assessed based on hundreds of genuine user reviews.
-
Help Center StrategyCorporate Wiki vs Knowledge Base: Which is Better?
Learn what a corporate wiki is and how they compare to internal knowledge bases for communication & collaboration.
-
Software & AlternativesThe Best Open-Source Knowledge Base Software in 2026
The 8 best open-source knowledge base software options in 2026, what to look for, and when a free self-hosted tool beats a commercial knowledge base.
-
Help Center StrategyThe Best SaaS Knowledge Base Software in 2026
Looking for the best SaaS knowledge base software?
-
Help Center StrategyHow to Create a Knowledge Base? A New Step-by-Step Guide in 2026
This easy-to-follow guide will help you build a knowledge base using simple steps.
-
Documentation & Technical WritingThe Best Software Documentation Tools for Devs & End Users
What’s the best software documentation tool for your business? We spent hours researching the answer to this question so that you wouldn't have to.
