“We went from a slow-moving repository to a high-velocity documentation engine. People actually want to contribute now — and they can do it in minutes, not weeks.” — Easton Harvey, Senior Director of Engineering, FairCom
FairCom, a pioneering technology company headquartered in Boca Raton, Florida, has been a trusted name in database technology since 1979. Known for developing the world’s first multimodel NoSQL + SQL database, FairCom powers mission-critical systems for industries ranging from financial services and logistics to energy and manufacturing. Their technology is used by major enterprises like UPS, IBM, and Honeywell — a testament to the company’s engineering excellence and deep commitment to innovation.
Yet even a company that builds mission-critical systems can face internal bottlenecks when it comes to managing technical documentation. By 2024, FairCom’s engineering team had hit a wall: their documentation workflow was outdated, slow, and heavily dependent on a handful of editors. What should have been a living, collaborative hub of knowledge had become a static, sluggish system. That’s when FairCom turned to Helpjuice.
“The problem Helpjuice solved for us was friction — friction in how technical information was created, updated, and consumed. We wanted people to get accurate, detailed answers quickly, without waiting on a gatekeeper.”
– Easton Harvey, Senior Director of Engineering, FairCom
FairCom’s documentation process relied on a small number of maintainers who managed updates through a traditional Git-based publishing model. While it offered control, it created a bottleneck: pushing even minor documentation changes could take up to two weeks. Developers and subject matter experts had valuable insights to share, but limited access to contribute.
“Our documentation couldn’t keep up with our product,” Harvey explained. “By the time something was published, the product had already evolved. That disconnect was causing inefficiencies across the organization.”
The ripple effects were significant: internal support tickets rose, onboarding for new developers slowed, and tribal knowledge became hard to capture. What FairCom needed wasn’t just a new tool — they needed a cultural shift toward fast, open, and scalable documentation.
After evaluating multiple solutions — including Docusaurus.io and GitBook — FairCom ultimately chose Helpjuice for its balance of simplicity, power, and collaboration. Helpjuice allowed the engineering team to centralize their documentation in one searchable, easy-to-update environment.
“What stood out about Helpjuice,” said Harvey, “was that it wasn’t just designed for readers — it was built for contributors. Anyone with the right permissions could suggest edits, collaborate in real time, and publish instantly. That changed everything for us.”
Within weeks of implementation, FairCom’s documentation workflow was completely transformed. Updates that once took two weeks now took just two hours — a staggering 90% reduction in turnaround time. The result? More accurate, fresher content that kept pace with the engineering team’s rapid innovation cycle.
- 90% reduction in documentation update turnaround time (2 weeks → 2 hours)
- 4x increase in documentation updates per month
- 12+ active contributors (up from just 2)
- 30–40% drop in internal support tickets related to documentation
- 1 week faster onboarding for new developers
“We went from a slow-moving repository to what I’d call a high-velocity documentation engine. People actually want to contribute now — and they can do it in minutes, not weeks.”
– Easton Harvey, Senior Director of Engineering, FairCom
FairCom didn’t just want to move faster — they wanted to scale smarter. Helpjuice’s contributor licensing model made it easy to involve more team members without worrying about access limits or cost barriers. The intuitive editor empowered anyone to jump in and make improvements.
Beyond usability, advanced features like the broken link scanner and AI-assisted authoring helped maintain long-term quality and consistency. “Broken links quietly kill trust,” said Harvey. “Helpjuice’s scanner lets us fix issues before users ever notice them — it keeps our documentation professional and reliable.”
The ability to schedule and push live updates in real time also proved critical for FairCom’s agile release cycle. “We use Helpjuice like a CI/CD pipeline for documentation,” Harvey added. “It gives us the speed of DevOps but for knowledge.”
“Helpjuice didn’t just solve our documentation pain points — it helped us create a culture of shared ownership. Documentation is no longer a chore; it’s part of how we build.”
– Easton Harvey, Senior Director of Engineering, FairCom
With Helpjuice, FairCom transformed its documentation ecosystem into a living, breathing hub of shared knowledge. Engineers, technical writers, and product specialists now collaborate seamlessly — no bottlenecks, no waiting.
Internal support tickets related to “where is this documented?” dropped by up to 40%, saving the team hours of context switching and repeated communication. Meanwhile, new developers now onboard faster, cutting ramp-up time by approximately one week.
But the biggest impact goes beyond numbers: it’s about mindset. FairCom’s documentation is now an integrated part of their engineering culture — one that’s transparent, fast, and empowering.
Helpjuice helped FairCom turn documentation into a competitive advantage. What was once a source of friction is now a catalyst for clarity, collaboration, and speed. For Harvey and his team, that transformation was priceless.
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