With so many ups and downs and room for mistakes – customer service can be quite

One of the first questions I had when I started working for HelpJuice was: What e

Do you know that for every customer that even bothers to complain and tell you “w

Wouldn’t we all love it if our customers ran around like headless chickens spread

Man, I absolutely HATE it when I call customer service and this monotonic robot-l

“This might be my last flight, ever.” – I said to myself, flying last month from

Do you know that companies who apply knowledge management, on average, increase t

  This post is part of our series of blog posts where we compare actual Helpjuice

There’s a lot to be said for great customer service. Companies that get it right

Many times companies believe adjusting prices will make a significant difference,