Articles by Josh Brown
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GeneralBuilding a Better Knowledge Base: Top Best Practices
Gain insight into the best practices for creating an effective and reliable knowledge base to improve customer service.
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GeneralChange Management Training Essentials: Step-by-Step Guide
Discover the art of change management training. This guide provides step-by-step insights into creating impactful programs to navigate organizational change effectively.
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GeneralHelp Desk Knowledge Base: Meaning, Benefits, and How to Create
A help desk knowledge base gives customers and agents the same verified answers. Its benefits, examples of help desk knowledge bases, and how to build one.
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GeneralAI Knowledge Base: Everything You Need to Know
An AI knowledge base uses machine learning and NLP to answer questions from your content. How it differs from a regular one, 8 uses, and how to build it.
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GeneralWhat is Legal Process Outsourcing (LPO)?
Discover how Legal Process Outsourcing (LPO) can transform law firms and legal departments, enhancing efficiency with specialized support services and strategic outsourcing solutions.
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GeneralImplicit Knowledge: Definition and Importance
Explore the transformative potential of implicit knowledge in fostering innovation and driving success in today's digital business landscape.
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GeneralEmpower Your HR Team with Knowledge Management
Learn how HR knowledge management can make your HR team more efficient and productive. We discuss essential best practices and tools in our guide.
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Employee Training & OnboardingEncourage Knowledge Retention During Hyper-Growth Mode
Explore the significance of knowledge retention in hyper-growth companies. Discover strategies to safeguard institutional wisdom, from mentorship programs to digital solutions, and understand the challenges and benefits of preserving organizational knowledge
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Employee Training & OnboardingOrientation Training Program Essentials: A Simple Guide
Learn how an orientation training program can seamlessly integrate new hires into your company culture, streamline the transition process, and foster a conducive learning environment.
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GeneralThe Best User Manual Software to Streamline Documentation
Explore top-rated user manual software solutions that enhance documentation processes. Improve clarity, boost customer satisfaction, and streamline your product guides for the modern user
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GeneralThe Importance of Product Knowledge in Customer Service
Product knowledge in customer service means faster answers and accurate recommendations. 9 benefits and 7 ways to improve product knowledge in your team.
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GeneralBest Knowledge Management Software for Call Centers
Explore the top-rated knowledge management solutions for call centers in 2023. Streamline operations, boost agent performance, and enhance customer experience.
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GeneralCall Center Knowledge Management: Complete Guide, Benefits & Best Practices
Call center knowledge management gives agents one source of verified answers. Its benefits, 6 steps to implement it, the tools, and the KPIs it improves.
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Software & AlternativesBest Knowledge Management Software for Law Firms
Learn about the top knowledge management software that can be used to streamline workflow and increase productivity in law firms.
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Documentation & Technical WritingThe 7 Best API Documentation Tools in 2025
Read our post to find your idea solution for clear, efficient, and user-friendly API documentation and understand their impact on developer productivity and software integration.
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Software & AlternativesThe 7 Best Knowledge Sharing Tools of 2025
Learn the latest innovations in knowledge sharing tools and discover the most effective ways to share and store knowledge for your business in 2023.
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Knowledge ManagementWhy Legal Knowledge Management is a Must for Law Firms
Is your law firm future-ready? Dive into how knowledge management can prepare your firm for the evolving legal landscape. Streamline your practice and elevate your legal strategy today.
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Documentation & Technical WritingHow to Write a Technical Specification Document With Examples
Wondering how to craft an effective technical specification document? Explore our guide with practical examples to streamline your project development
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Documentation & Technical WritingAgile Documentation: Best Practices for Success
Dive into agile documentation best practices. Discover core concepts, strategies, useful tools, and how to continuously evolve your documentation for project success.
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Knowledge ManagementTypes of Knowledge: Understanding Tacit, Explicit, and Implicit Knowledge
The three types of knowledge are tacit, implicit and explicit. What each one means, examples of each type, and how to capture and share it across a team.
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Knowledge ManagementInformation Management vs Knowledge Management: Key Differences Explained
Information management organizes data; knowledge management turns it into insight and shared expertise. Key differences and when to use each.
