“Our preparation time for sales calls was reduced by 50% thanks to Helpjuice. Now, our sales team walks into meetings fully confident and better prepared.” — Predrag Gomilanovic, Consultant at Wortsteam
Wortsteam, a consulting company dedicated to helping clients streamline operations and improve efficiency, faced a growing challenge: scattered information across notes, documents, and disconnected tools. Based in a fast-paced business environment, the team struggled to track critical details from customer meetings. “We didn’t have any track records on the customer meetings.
Who was the last one who met the customer, whom did he/she meet and what was agreed? This caused missing expectations from customers,” explained Predrag Gomilanovic, Consultant at Wortsteam. The lack of centralized knowledge led to frustration and eroded customer satisfaction.
Before turning to Helpjuice, Wortsteam tried a variety of solutions: handwritten notes, Microsoft Office files, Google Docs, and even other knowledge base platforms like Zendesk and Document360. Unfortunately, none of these systems met their needs.
Some were too complex, others too costly, and many lacked effective search functions or customization. “Before, we tried to use notes, Microsoft Office documents, and Google cloud solutions but we were not satisfied due to complicated search and difficulty in finding the right information,” said Predrag. The sales team often wasted valuable time looking for data, and onboarding new consultants became an unnecessarily lengthy process.
Helpjuice stood out because of its ease of use, advanced AI-powered search, and excellent customer support. The platform offered customizable templates for recording meeting minutes—whether with customers, suppliers, or internal stakeholders—ensuring that information was consistently structured and accessible.
With Helpjuice, Wortsteam could not only store knowledge but also track tasks and follow-ups seamlessly. “Helpjuice enabled us to use templates for entering info the right way as well as browsing through it, using AI to answer questions so we save time significantly,” Predrag emphasized. This made the solution not only efficient but also a trusted single source of truth across the company.
Among the many powerful features in Helpjuice, Swifty Chat became Predrag’s personal favorite. The feature allowed Wortsteam’s team to pick up conversations where they left off, follow up on discussions, and receive AI-driven insights that made meetings more productive.
“My favourite feature is Swifty Chat. It follows up the discussion line and finds out the proper context, giving valuable insights from the information available. It can also pick up the conversation where we stopped last time. This gives me confidence in properly using the company knowledge base,” said Predrag.
This context-aware assistance ensured no detail was ever lost again, and customer expectations were consistently met.
The impact of implementing Helpjuice was both immediate and measurable. Wortsteam reported that preparation time for sales calls was reduced by 50%, giving consultants more time to focus on building relationships instead of digging through files. After six months of use, customer satisfaction scores—measured through surveys—increased by 30%.
The streamlined onboarding process also led to a 40% reduction in the time needed to train new sales team members. These metrics clearly highlight the transformation: faster preparation, happier customers, and smoother onboarding. As Predrag described, “Beside accuracy and info availability, our sales force needs 50% less time for the preparation before the sales call.”
By centralizing all meeting minutes and client information in Helpjuice, Wortsteam eliminated the information gaps that once damaged trust. Every sales representative can now enter a meeting fully updated on customer history, expectations, and prior agreements.
“Now we have proper information exchange, track the tasks and follow up on customer requests no matter who brought the info from customer and who is executing it,” said Predrag.
This seamless flow of information not only improved internal collaboration but also ensured customers felt understood and valued, leading to long-term loyalty and stronger client relationships.
Unlike Microsoft Word, Google Docs, or other complex knowledge platforms, Helpjuice offered Wortsteam a solution tailored to their real needs: fast, reliable, and simple access to structured knowledge. Other tools failed due to their lack of intuitive search, steep learning curves, or poor customer support.
“The support for most of the solutions we tried was not on the Helpjuice level, so it was difficult to properly use all available features,” Predrag noted.
With Helpjuice, the support experience matched the product quality, ensuring the team was never left behind. This complete package is what made Helpjuice stand out as the obvious choice.
Browse through our collection of case studies to see how companies across industries are leveraging Helpjuice to transform their knowledge management.
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