Thanks to Helpjuice KraussMaffei Technologies reduced training sessions by 50% with their global sales team, as they can answer most of their questions by themselves

Quick Overview

Industry: Machinery Manufacturing

Location: Germany

Team size: 1001 - 5000

"We were onboarding lots of customers and could not have dealt with the number of requests without Helpjuice - Daniel Maerz, Project Manager"


Industry: Machinery Manufacturing

Location: Germany

Team size: 1001 - 5000

Machinery Manufacturing

(1001 - 5000 people)


What's the purpose/goal of your KB?


What solutions did you approach before you decided to go with Helpjuice?


Why did you decide to use Helpjuice?


What's your favorite Helpjuice feature?


What problem are/were you looking to solve with Helpjuice?

We had too many support emails with the same questions over and over again. Explaining the product to our customers in emails over and over again just felt redundant. Educating salespeople about the advantages and usage of our product. We had lots of meetings explaining the usage of our product to our customers and sales people. We also wanted to have some sort of simple "Blog"-Engine to provide product updates for our customers. Helpjuice seemed to fit well for that purpose.



What kind of an impact has Helpjuice had?

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