“With Helpjuice, we can direct franchisees and their staff to the knowledge base where they can get instant answers. No more digging through folders or waiting on support — it’s a total game-changer.” — Nick Delgadillo, CEO
Starting Strength Gyms, a fast-growing U.S.-based fitness franchise, is well-known for its evidence-based strength training methodology. Founded in 2018, the company rapidly expanded into multiple franchise locations nationwide. But with rapid growth came a critical challenge: how to organize and deliver information across a vast and diverse franchise network.
“As our company grew and our team expanded, it was time to organize and consolidate our company knowledge base and tribal knowledge, making it easier to access and searchable,” shared Nick Delgadillo, CEO of Starting Strength Gyms. “We had been using a very imperfect solution, and it required multiple support people to help our franchisees find and use information properly and efficiently.”
What started as a simple Google Drive repository quickly spiraled into a tangled maze of folders, subfolders, and poorly searchable files. The result? Wasted hours, delayed franchisee support, and slower staff training.
The leadership team at Starting Strength Gyms knew they needed a better system. They explored several alternatives, including digital asset management tools, but none struck the right balance between usability and scalability. In fact, reorganizing their Google Drive alone had consumed countless hours without solving the root issue.
“Earlier this year, we attempted a full reorganization of our Google Drive,” Nick explained. “But it was taking way too much time and resources for the team. That’s when we started searching for a knowledge base platform.”
After careful evaluation, the team selected Helpjuice. Why? Because of its ease of migration, AI-powered search, intuitive interface, and deep customization options.
“Transferring documents from Google Drive to Helpjuice has been exceptionally easy with the help of the team,” Nick noted. “Helpjuice guided us along the way, has been very responsive, and is even willing to do customizations to fit our needs.”
The results of implementing Helpjuice were immediate and measurable. By centralizing processes, training, and documentation, the corporate team and franchisees unlocked major efficiency gains.
For a network of dozens of franchisees, these hours quickly add up to thousands of hours saved annually. That translates into faster onboarding, less dependency on corporate support, and more confident, self-sufficient franchise owners and staff.
“With Helpjuice, we can direct franchisees and their staff to the knowledge base where they can ask questions and get responses instantly. No more searching through complicated file structures or waiting on support staff.” — Nick Delgadillo, CEO, Starting Strength Gyms
According to Nick, several features stood out as game-changers:
“Information is easy to find, easy to search, and looks good,” Nick said. “The AI search works very well, providing plain English answers with direct references to related documents.”
The transition to Helpjuice not only solved existing inefficiencies but also created a scalable foundation for future growth. For Starting Strength Gyms, the knowledge base has become much more than a repository — it’s a strategic tool for training, onboarding, and franchise success.
“A migration to a proper knowledge base like Helpjuice has forced us to organize our information in a way that’s useful for franchisees, their staff, and vendors,” Nick concluded. “We are now able to cut down on basic inquiries significantly, allowing franchisees to work faster, train more effectively, and grow with confidence.”
If your organization is struggling with disorganized files, endless support requests, or inefficient training processes, Helpjuice can help. With AI-driven search, intuitive collaboration, and flexible customization, Helpjuice empowers your teams to focus on what truly matters: delivering value and growing your business.
Browse through our collection of case studies to see how companies across industries are leveraging Helpjuice to transform their knowledge management.
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