Rolling out a global ERP system is one of the most challenging transformations a company can face. For Rheinhold & Mahla GmbH (R&M), a Germany-based leader in industrial services and engineering solutions, this challenge wasn’t just about technology — it was about people, processes, and communication.
With operations spanning multiple continents and employees working in more than a dozen languages, the company struggled with outdated guides, missing translations, and document chaos. As a result, employees were sending over 200 support emails per week, wasting time, slowing adoption, and creating unnecessary frustration.
“Before Helpjuice, outdated documents caused endless confusion. We needed one reliable source of truth to support our global ERP roll-out.”
As a global industrial service provider headquartered in Munich, Germany, R&M has built its reputation over decades of delivering reliable engineering and industrial insulation solutions. With thousands of employees worldwide, the company knew that a disorganized knowledge base could derail ERP adoption.
After evaluating alternatives like Atlassian, the team quickly realized those platforms were too complex and failed to meet two critical requirements: multilingual support and version control.
“We chose Helpjuice because it was simple, user-friendly, and powerful. The multilingual features and version control solved our biggest problems instantly.”
What stood out even more was the customer experience. Helpjuice’s team guided R&M through migration, customization, and deployment, ensuring the company could scale from an ERP roll-out tool into a company-wide knowledge base platform.
Once Helpjuice was implemented, the results were immediate and measurable:
By consolidating guides, translations, and processes in one multilingual knowledge base, R&M employees no longer waste time chasing down outdated documents or waiting for support staff to clarify information. Instead, they have the confidence to execute processes correctly, no matter where they are.
“With Helpjuice, we’ve cut support emails by more than half and sped up training by 30%. It’s been a game changer for adoption and productivity.”
These features didn’t just solve ERP adoption — they set the foundation for company-wide knowledge management excellence.
What started as a tool for ERP roll-out quickly expanded. Rheinhold & Mahla realized that Helpjuice could do much more: streamline onboarding, reduce repetitive support requests, and create a knowledge-sharing culture across the organization.
Now, every department — from IT and HR to operations and training — uses Helpjuice as their single source of truth. Employees feel empowered to solve problems on their own, while leadership benefits from clear analytics on search terms, usage, and content performance.
“Helpjuice started as our ERP knowledge base but quickly became our global knowledge hub. It’s no longer just a tool — it’s how we work.”
Browse through our collection of case studies to see how companies across industries are leveraging Helpjuice to transform their knowledge management.
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