The Perfect
Self-Service Experience
-Ryan Sacha, Product Manager
How Vidyard Scaled Support With Helpjuice's Self-Service KB.
Allow Your Customers To Self-Serve Themselves, and Deflect Tickets
When asked Why Helpjuice, our customers said:
Best Search. Period.
Our natural language search is industry-leading, and built in-house.
Customized Like No Other.
You can never recognize a Helpjuice KB, because they're all customized like no other.
Enterprise Analytics
Analytics that help you understand how your KB is performing, and what's missing.
Content Segmentation
Allow different type of customers to have a different type of knowledge base experience.
Multiple Languages
Simple workflow to author content in many different languages, easily.
Great Workflow
Really simple workflow around authoring content, approving it, and scheduling for updates/expiration.
Caring Customer Service, Unlike Any Other:
FREE KB Customizations
Allow different type of customers to have a different type of knowledge base experience.
Instant Article Import
Supports any format as it's machine and human powered.
5 Minute Response Time
Not only will we respond within 5 minutes, but we typically resolve most issues in under 1h.
Our Customer's Sucesss Stories:
Brianna Dickey Head of Product @ Cloudhouse
Review Posted On Captera
The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!
You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers.
My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help.
Manoj Jonna VP Customer Success @ Yaypay
Review Posted On Captera
Helpjuice is the go-to platform for any fast growing business that is looking to create a knowledge base. The platform is simple to set-up and update. The support team handled all customization requests promptly. Highly recommended.
Stuart Moore Head of Product @ Cloudhouse
Review Posted On Captera
Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.
This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product
A note from our founder
Hi,
Thanks for visiting Helpjuice - This is our fourth version of Helpjuice. We've come a long way since Helpjuice 1-5 years ago.
We've always been a software company uber-focused on producing a line of products super-targetted at solving ONE problem. The mantra of all-in-one software isn't something we subscribe to.
I'd like to welcome to you to try our latest version. It's our best version yet and I think you'll love it.
Emil Hajric, Helpjuice CEO
